What we can help retrieve
- Personal CORI request assistance
- Review of the appropriate official request route
- Representative coordination only when permitted
Information normally needed
- Name and contact information
- Whether you are requesting your own CORI
- Purpose and applicable representative authority
- Receiving organization’s instructions
How the process works
Identify the document and its intended use. We review the likely custodian, access requirements and service cost. After acceptance, payment and any required authorization, we coordinate the permitted retrieval process and available delivery method.
Read the full process ↗Potential restrictions
CORI access is controlled by Massachusetts law and eligibility rules. We do not promise access to another person’s criminal history. The appropriate request category and authorization must be established first.
Frequently asked questions
Can you obtain a certified copy?
The appropriate CORI request route and any certification requirements must be confirmed with the issuing agency.
How long does retrieval take?
Timing depends on the custodian, record availability and any required identification or authorization. A requested deadline is not a guaranteed completion date.
What if I do not have every detail?
Provide what you know. Missing names, dates or reference numbers may require additional research or clarification before a request can proceed.
Official sources and related guides
For current custodian requirements or to request records directly: